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Pilot Coffee

Supervisor

Cafe – Toronto, Ontario
Department Cafe
Employment Type Full Time
Minimum Experience Experienced
Compensation TBD

SUPERVISOR 

Pilot Coffee Roasters is looking for Supervisors at multiple locations to support our retail teams. In this role, you would be responsible for the daily supervision of staff to ensure that Pilot’s quality and customer service standards are constantly being met. You must be confident working effectively with a leadership team and delegating tasks to ensure our cafes are running smoothly and efficiently, while maintaining high morale amongst staff members. You must be able to uphold Pilots quality standards by leading by example, while fostering an autonomous and constantly evolving team. 

You will be responsible for:

  • Keeping the cafe clean, organized, and fully stocked by ensuring staff are following daily and weekly checklists
  • Enforcing Pilot’s policies and procedures, especially with regards to cash handling, front-of-house expectations and lateness
  • Enforcing Pilot’s quality standards by upholding our training practices, addressing any quality issues and ensuring staff are doing the same
  • Assisting with training and employee development
  • Inventory, ordering and receiving products, while minimizing waste and overhead
  • Following up with any supplier, maintenance or inventory issues promptly
  • Assisting social media manager by sending cafe specific content 
  • Taking on self-driven special projects to improve the business
  • Weekly reporting
  • Dealing with challenging situations in a calm, professional manner.
  • Assisting retail manager in keeping POS up to date, and educating staff on new products being released
  • Working with retail manager to address any staff, quality or customer service related issues
  • An understanding of and commitment to the mission and values of Pilot Coffee Roasters
  • All other reasonable duties assigned by the company

A few benefits we offer:

  • Access to a Health and Lifestyle Spending Account;
  • Learning + Development Opportunities including, Green Bean, Cupping, and Barista Training;
  • Open Lab Sessions where you can hone your barista-making-skills;
  • Our baristas get to work on the best equipment in the industry;
  • A Customer Service Recognition Program;
  • A company-sponsored Health and Wellness Program;
  • Staff discounts;
  • Legendary staff events;
  • Support for professional development opportunities.

To apply, please send a letter of interest outlining your experience, location preference and how you envision yourself leading and motivating a Pilot team.

Pilot Coffee Roasters is a diverse and inclusive workplace and welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in aspects of the recruitment process. If you require accommodation(s) during the recruitment process, please notify your recruiter directly.  

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  • Location
    Toronto, Ontario
  • Department
    Cafe
  • Employment Type
    Full Time
  • Minimum Experience
    Experienced
  • Compensation
    TBD
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