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Pilot Coffee

Account Manager

Accounts – Toronto, Ontario
Department Accounts
Employment Type Full Time
Minimum Experience Experienced


50 Wagstaff Drive, Toronto  - Full-time

The purpose of the Account Manager role is to work with existing wholesale partners to strengthen their coffee programs, develop loyalty and increase the value of existing wholesale partnerships.

You will:

  • Communicate Pilot’s coffee offerings, ordering process, shipping policies and the logistics role to wholesale partners
  • Establish and maintain industry leading quality control across wholesale partners
  • Manage customer touch points by creating and maintaining a schedule to ensure wholesale partners are receiving consistent contact and exceptional service
  • Work with the accounts team to provide industry leading service, including training, technical support, and consultation
  • Work with the Head of Account Management to bring to market new ideas on how to service and grow wholesale partnerships
  • Work with the Head of Account Management to identify opportunities for growth within existing wholesale partners and create strategy to increase the value of wholesale partners
  • Set up new wholesale accounts and capture relevant data using systems such as Netsuite, Moneris and Big Commerce
  • Organize and represent the company at special events and coffee industry events

You have:

  • 5 years previous experience working in the specialty coffee industry
  • 2-3 years previous experience working as a barista
  • A valid G Class driver’s license with a clean driving record
  • Strong written and verbal communication skills
  • Solid experience in a customer service focused role
  • Previous hands on technical experience with specialty coffee equipment

You are:

  • A Planner & Organizer - effectively handle multiple demands and competing priorities
  • Customer Service Orientated - demonstrate customer focus by seeking out, understanding, and responding to the needs of our customers; View customer relations with a long-term perspective, establishing trust, and anticipating their needs
  • Creative & Innovative - look beyond the obvious and immediate information when generating solutions
  • Up on Product & Technical Knowledge - possess a strong knowledge of the company’s product offerings and the equipment utilized in the specialty coffee industry
  • Organizationally Savvy - stay abreast of what’s happening across the company, building meaningful relationships with stakeholders internally and externally

A few benefits we offer:

  • Access to a Health and Lifestyle Spending Account;
  • A Customer Service Recognition Program;
  • A company-sponsored Health and Wellness Program;
  • Staff discounts;
  • Legendary staff events.

Pilot Coffee Roasters is a diverse and inclusive workplace and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in aspects of the recruitment process. If you require accommodation(s) during the recruitment process, please notify your recruiter directly.  We are flattered that you want to work at Pilot, but please note that we will only be contacting applicants who have been selected to move forward in the interview process.   

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  • Location
    Toronto, Ontario
  • Department
  • Employment Type
    Full Time
  • Minimum Experience
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