Pilot Coffee logo

Pilot Coffee

Manager

Cafe – Wellington, Ontario
Department Cafe
Employment Type Full Time
Minimum Experience Manager/Supervisor
Compensation TBD

We are currently looking for a Cafe Manager to lead our team at our shipping container in Prince Edward County. As Manager, you will be responsible for the daily supervision of staff to ensure that Pilot’s quality and customer service standards are constantly being met. You must notice the small details and be able to think of big picture ideas to help contribute to the success of our PEC location. You must be confident leading a team, and effectively be able to give feedback, delegate and motivate our staff. You must be able to coach and promote team engagement and high morale. In this role some of your key responsibilities would be:

  • Create monthly cafe schedules and approve any changes

  • Weekly sales reports and waste reports

  • Support, demonstrate and ensure proper cafe policies and procedures from all staff, including cash handling, attendance, health and safety policies, product standards and customer service

  • Maintaining accurate records and making adjustments to cash drawer reconciliations

  • Payroll reports

  • Keep POS systems up to date

  • Recruiting and onboarding new staff, including bar training

  • Regular and ongoing training for supervisors and new staff including performance reviews

  • Offering strategic input or suggestions as to how to increase store profitability and efficiency

  • Performance management and terminations

  • Maintain coffee knowledge on current offerings and confidently and accurately communicate product knowledge to staff and customers

  • Being on-call to staff and supervisors for any issues that may arise

  • Recognizing staff for outstanding customer service and teamwork under the Pilot Customer Service Recognition Program

You must be a Supervisor, Assistant Manager or Manager with experience in the specialty coffee industry. To apply for this role please send us a letter of interesting outlining your experience and how you could lead a team at Pilot :https://pilotcoffee.bamboohr.com/jobs/

Thank You
Your application was submitted successfully.
Apply for this Job
  • Location
    Wellington, Ontario
  • Department
    Cafe
  • Employment Type
    Full Time
  • Minimum Experience
    Manager/Supervisor
  • Compensation
    TBD
  • Powered by